Becoming a Great PA or Administrator - How to Enhance Your Skills

Introduction

This virtual classroom seminar is designed to help you think differently and more deeply about your day-to-day role and responsibilities and take a different approach to making things happen.

During this live session you will have a chance to assess your own style and identify ways in which new and highly effective approaches can be developed. PAs and administrators are required to take on a wider variety of responsibilities and this live session is designed to enhance your natural skills and hone them to meet your individual objectives.

By attending this live session you will be able to:

• Master and manage personal communication styles based on varying circumstances
• Identify and step out of your comfort zone
• Handle difficult people and situations
• Consistently improve the delivery of service and your own image in delivering
• Understand techniques to stay ahead of your role and manage your own performance
• Gain insight into proven tools and techniques for maximum productivity

What You Will Learn

This live and interactive session will cover the following:

• Your role
• Departing the comfort zone
• Communication skills and styles for maximum impact
• Dealing with conflict and difficult situations
• Time as a valuable resource
• Measuring progress
• Managing upwards and downwards

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.