Consumer Duty Champions - A 30 Minute Guide to the Role, Board Reporting & More

Introduction

The role of the Consumer Duty champion has attracted a lot of attention, mainly due to the level of responsibility which comes with it and the opaque nature of the original rules.

As a result, it has been challenging to properly understand the nature and scope of the role.

However, as the FCA continues to give feedback following a range of reviews, we start to get a clearer picture of the expectations on the champion.

This short webinar will explore those expectations, focusing on the Consumer Duty champion’s role, the board report, relevant MI and appropriate governance.

It is suitable for those with responsibility for the duty in firms, including consumer champions and senior managers in FCA regulated firms.

What You Will Learn

The webinar will cover the following:

• The FCA requirements for the Consumer Duty champion, board report, MI and governance
• The role of a Consumer Duty champion and how they can evidence the steps they are taking
• What MI should be considered, assessed and presented to the board?
• The board report and suggested contents
• Latest updates from the FCA

This pre-recorded webinar will be available to view from Friday 9th May 2025

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email [email protected] for more details.