Effective Communication in Credit Control - For Professional Services Firms

Introduction

With the many pressures faced by professional service firms on their finances, the need to turnround and maximise collections against the debt ledger has never been more important.

Professional services collections teams have to balance maintaining internal relationships and client good will, whilst making every effort to get the cash in quickly.

It should never be forgotten that a credit controller is a client facing operative and that how they handle themselves in the course of their duties can have an impact both good or bad on the image of the firm.

This virtual classroom session is aimed at equipping credit controllers within the professional services environment with the techniques and skills needed to ensure that you can professionally and confidently handle debt-related conversations.

What You Will Learn

This live and interactive session will cover the following:

• The role of the credit controller within professional services
• Communication styles, language, questioning and listening techniques to make the collection experience a positive one for both the credit controller and the client
• How to record and assess data from communications, looking for warning signs and recognition of when issues need to be escalated
• The various collections options available to the credit controller working either in the office or remotely, how to select the best method to chase a client, and how to get the best out of the method chosen
• Internal meetings how to structure them, engage with the audience, and get interaction whilst at the same time keep control of the output regardless of the medium being used
• Maintaining composure when faced with complex or difficult debt conversations either internally or externally
• Managing workloads and controlling time to get the most out of the day

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.