Handling Complaints to the Financial Ombudsman Service - Strategies for Success

Introduction

The Financial Ombudsman Service (‘FOS’) continues to go through a period of organisational change including a new Chief Executive Officer having taken up post a little more than a year ago in late 2022.

That change has implications for those involved in bringing or defending complaints at the FOS.

This short webinar will focus upon the key points to bear in mind when handling complaints at the FOS in order to maximise the possibility of a successful outcome.

It is suitable for a variety of professionals including lawyers (bringing or defending complaints), claims handlers, compliance officers, complaints handlers and others who are involved with complaints made to the FOS.

What You Will Learn

This webinar will cover the following:

• Recent organisational changes in the FOS and their practical relevance to you
• The complaints process from start to finish
• The basis of decision-making by the FOS which is often not properly understood
• Practical tips and guidance on improving your chances of success
• The interaction of the FOS with the FCA and related regulatory implications
• Consideration of the FCA’s Consumer Duty
• The latest trends and current data

This webinar was recorded on 4th June 2024

You can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email [email protected] for more details.