Consumer Law - The Key Compliance Obligations

Introduction

In recent years, the Competition and Markets Authority (CMA) has largely focussed its enforcement action in two areas of consumer law: unfair terms and unfair commercial practices.

This virtual classroom seminar summarises the key obligations that traders need to comply with as well as recent enforcement action and suggests practical steps that traders need to take to reduce the likelihood of enforcement action.

Given the increasing likelihood that the CMA will be permitted to fine offending organisations up to 10% of the annual global turnover, now is the time to understand the issues and take action accordingly.

What You Will Learn

This live broadcast will cover the following:

Unfair Terms

• Overview of the relevant provisions of the Consumer Rights Act 2015
• Recent case law on incorporation of terms
• Key elements of the test of ‘unfairness’
• Application of the core terms exemption
• Meaning of ‘transparent’ and ‘prominent’
• Enforcement examples

Unfair Commercial Practices

• Overview of the Consumer Protection from Unfair Trading Regulations 2008
• Meaning of ‘average consumer’
• General and specific prohibitions
• Schedule of unfair practices
• Civil and criminal enforcement
• Enforcement examples

Changes to Enforcement

• Proposed fining powers for the CMA of up to 10% of global turnover

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.