Video not found or access denied:   This error normally occurs because your firewall is blocking the incoming audio/video stream. If you have an IT team, please ask them to check the firewall settings.

No playout screen appears above:   If your browser does not support HTML 5 video, please ensure you have the latest version of Flash installed. To check you have flash installed or to upgrade to the latest version click here

Player stops at the same point and will not play any further:   There is a fault with the web browser cache. You will need to clear the browser cache on your computer for the webinar to continue. If you require assistance please contact our technical team

MyMBL and Webinar Logins:   If you are unable to access our MyMBL or Webinar Login pages using Internet Explorer 10 or below you may not have the latest security protocols enabled. Please contact our technical team for assistance