How to Turn a High-Risk Unprofitable Client into a Low Risk Profitable One

Introduction

All professional service firms have high-risk and/or unprofitable clients.

This short webinar will show you how you can convert them into profitable ones through retainer creep.

Expert speaker Karen Eckstein will explore how retainer creep arises and how to manage it so that you can bring additional work inside the terms and protections of an engagement letter and charge for it.

This webinar will provide practical advice on what is needed in the engagement letter, policy and process, how easy it is to implement to protect the firm, help the client and increase fees.

What You Will Learn

This webinar will cover the following:

• Retainer creep - What it is, how to spot it and why it is important
• The risks of doing work outside the retainer
• What should be included in an ‘ad hoc’ policy and process
• Useful hints and tips

This pre-recorded webinar will be available to view from Tuesday 17th December 2024

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email [email protected] for more details.